‘Junk & Disorderly’ is a second-hand shoppers’ haven: inundated with everything vintage including timeless books, kitsch ornaments, old-school pails, rocking horses, dainty tables, mannequins, crockery, 1970’s sofas and the kitchen sink. Serious. I absolutely adore this oversized jumble-sale – that favours the consumer. I have purchased, borrowed and browsed this awe-inspiring warehouse for days without boredom. Parking is a dream; located in the heart of Northcote – go and find some treasure now or miss out.
After going to the nail bar, post office, a local cafe, and the recycle boutique today – it got me thinking – does ‘customer service’ actually exist, anymore? I really do enjoy human interaction, to purchase products, by way of retail therapy. Or to walk away from a shop, feeling or thinking, that I will go back, again. In this instance, I only enjoyed 2 interactions: the barista who was friendly, engaging and very personable, referring to me by name. The post office staff were happy, inquisitive and responsive. Next up, the nail bar failed in every which way, to (even) satisfy the basic need of a simple greeting. No conversation, no engagement, no ‘customer experience’. Would I go back? Only on cost. Lastly, the recycle boutique’s staff were rude, and never maintained eye contact. Great ‘customer experience’? Retail shopping is in rapid decline, due to online shopping: convenient and hassle-free. Do you suffer the same peeve or high, when you shop?